Privacy policy

SMS/Text Messaging Privacy Policy

1. Introduction

This dedicated SMS/Text Messaging Privacy Policy explains how Gold Track Logistics collects, uses, protects, and shares the personal information gathered specifically in connection with our SMS/text messaging program (the “SMS Program”). This policy is a supplement to our main website Privacy Policy and is designed to ensure compliance with The Campaign Registry (TCR) requirements and industry guidelines, including the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices. By opting into our SMS Program, you agree to the terms of this SMS/Text Messaging Privacy Policy.

2. Information We Collect

When you opt-in to our SMS Program, we collect the following personal information: Mobile Phone Number: The number you provide for receiving text messages. Consent Records: We collect and store the date, time, and method of your express written consent (e.g., web form submission timestamp, keyword texted, confirmation message) to comply with legal and carrier requirements. Message Content: The content of the messages we send to you and your responses.

3. How We Use Your Information

The personal information collected through our SMS Program is used solely for the following business and SMS Program purposes: To Send Text Messages: To deliver the specific messages you consented to receive, such as promotional alerts, appointment reminders, load updates, and customer service responses. Customer Support: To respond to your questions or requests, particularly when you text “HELP.” Compliance with TCR and Regulations: To maintain accurate records of consent and honor opt-out requests, as required by law and carrier guidelines. Message Analytics and Program Improvement: To analyze engagement metrics and optimize the effectiveness of our SMS Program.

4. Non-Disclosure of Mobile Data

We take your privacy seriously. The mobile phone numbers and SMS consent information collected through our SMS Program will NOT be shared, sold, rented, or leased to third parties or affiliates for their marketing or promotional purposes under any circumstances. We may share your data with trusted third-party service providers (such as our SMS platform provider) only as necessary to: Facilitate the transmission of text messages to you (i.e., for operational support). Maintain and secure your personal information. Ensure legal and regulatory compliance. These third-party providers are contractually obligated to keep your information confidential and are prohibited from using your mobile data for any purpose other than providing these contracted services.

5. Opt-Out and Data Retention

You can revoke your consent to receive SMS messages from us at any time. To opt-out, simply reply to any of our text messages with the keyword STOP , UNSUBSCRIBE , or CANCEL . After you send the opt-out message, we will send you one final message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from that specific program.

6. Data Retention

We will retain your mobile number and consent records for as long as required by law and carrier regulations for compliance and record-keeping purposes. If you opt-out, we will cease sending marketing messages but will retain minimal information to ensure your opt-out request is permanently honored.

7. Data Security

We implement industry-standard security measures, including secured networks and encryption, to protect your personal information collected via the SMS Program from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure.

8. Your Rights

You have the right to request access to, correction of, or deletion of your personal information collected in connection with our SMS Program, subject to any legal obligations we have to retain it for compliance purposes. To exercise these rights, please contact us using the contact information provided below.

9. Changes to This Policy

We reserve the right to update or modify this SMS/Text Messaging Privacy Policy at any time. We will notify you of any material changes by updating the “Last Updated” date at the top of this policy and, where appropriate, notifying you directly. Your continued participation in our SMS Program after any changes signifies your acceptance of the updated policy.

SMS Terms & Conditions

1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from Gold Track Logistics , you may receive messages related to the following: Service and Load updates Order confirmations Reminders and Verifications Example: “Hi, this is Gold Track Logistics. Your load has been confirmed. Thank you! Reply HELP for assistance or STOP to opt out.”

3. Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your load status.

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

You may opt-in to receive SMS messages from Gold Track Logistics by filling out a website form.

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:

If you are experiencing any issues, you can reply with the keyword HELP . Or, you can get help directly from us at: Phone: 929-294-3216 Email: contact@goldtrack.co Website: https://goldtrack.co/

8. Standard Messaging Disclosures:

Message and data rates may apply. You can opt-out at any time by texting “STOP.” For assistance, text “HELP” or visit our Privacy Policy page and Terms and Conditions section. Message frequency may vary.

Changes to this Privacy Policy

We may update this privacy policy as needed. Any material changes will be posted on our website.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us: Name: Gold Track Logistics Address: 323 Parkville Ave, Brooklyn, NY 11230 Phone: 929-294-3216 Email: contact@goldtrack.co Website: https://goldtrack.co/